FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS
Frequently Asked Questions
Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least 3/4 full and received within 30 days of initial purchase. Shipping fees are not included in the return.
All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.
We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.
Unfortunately - we do not offer exchanges on any items.
1. CONNECT WITH CUSTOMER SERVICE
If you would like to return an item purchased online, please contact Customer Service to initiate your return or firstname.lastname@example.org. Our Customer Service Team will be happy to assist with a complimentary return label for returns that meet our policy requirements.. It is important that you contact Customer Service before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Service.
2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL
Return labels will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return/Exchange form is included, and the desired action is specified.
3. PACK YOUR RETURN
Please safely pack the products and include the return form in the original box with it’s packing materials. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.
All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund.
If the products were not purchased directly through Dirty Girl Farm we are not able to process a return.
Please contact customer service as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 3 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 14 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.
All orders ship directly from our headquarters in Michigan. We're proud to own each step of our products' journey - from our farm all the way until their arrival at your door!
Dirtygirlfarm.com offers FREE Standard Shipping on all U.S. merchandise orders (excluding taxes). Orders over $60 always ship for free—no promotion code needed. Free shipping is available to all U.S. territories on orders over $100 ($50 dollar threshold for Puerto Rico). FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out.
You will receive an email from as soon as your order has shipped with your tracking number.
Orders placed over the weekend will be shipped out on the following business day.
Yes, we ship to P.O. boxes using USPS Priority.
You will need to contact the shipper we used according to your tracking email. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it.